Primary IT support evidence with complementary technical work

Technology Projects Across Support, Software & Data

Explore practical evidence across IT support, software development, and data analytics. Every project identifies its scope, tools, deliverables, and evidence boundary.

Explore Featured Evidence 💻 GitHub Profile

8 Portfolio Projects

4 Core Technology Pillars

7 Detailed Case Studies

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How Project Results Are Presented

The figures below describe verifiable project scope and published deliverables. Learning or simulated projects are identified clearly and are not presented as paid client work.

Featured Project

A detailed example of evidence-first technical problem-solving

AI-Assisted Data Quality & Reporting Workflow

Implemented Python, SQL, reporting, and controlled AI integration

PythonSQLOpenAI APIAutomation

Problem

Operational records require repeatable validation, trustworthy metrics, usable reports, and safeguards around AI-assisted narrative drafting.

Implementation

Built deterministic data generation, ordered validation, transactional SQLite analysis, Excel and HTML reporting, and structured AI claim controls.

Verified result

Processed 900 synthetic records, reconciled 66 injected defect events and 10 SQL metrics, and passed 93 automated tests.

Live AI evidence

A structured Responses API draft passed automated checks and received a separate recorded human approval.

Evidence boundary

Self-directed project using fictional data; no client deployment, production AI use, enterprise scale, or measured organizational impact is claimed.

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Workstation Setup & Troubleshooting Workflow

A representative method based on recurring support tasks involving Windows, hardware, software, printers, network connectivity, validation, and user documentation.

Windows Hardware Printers Networking

Eight-stage representative workstation setup and troubleshooting workflow

Problem

Workstation symptoms can affect Windows performance, hardware, printing, connectivity, and essential user tasks.

Tools

Windows utilities, hardware inspection, printer checks, IP and DNS diagnostics, and support documentation.

Method

Documented a reusable eight-stage sequence from issue intake and data protection through validation and handoff.

Evidence boundary

The workflow represents verified support capabilities without claiming one client incident, SLA, or guaranteed result.

Published evidence

1 detailed case-study page, 4 workflow areas, 8 method stages, and 6 example validation checks.

View IT Support Case Study View Related Experience View Support Credentials

All Projects

Practical work organized by problem, tools, actions, evidence, and result

Network Connectivity & Shared Printer Troubleshooting

Representative IT Support Workflow

Windows DHCP & DNS Shared Printers Escalation

Problem

A user cannot reach expected network services, discover a shared printer, or complete a print job.

Tools

Adapter checks, ipconfig, ping, nslookup, printer queue, Print Spooler, driver, and test page.

Method

Separates physical, local network, upstream, DNS, shared-access, and Windows printing layers.

Evidence boundary

A representative workflow, not a claim about one client, ticket, private network, or guaranteed resolution.

View Network & Printer Case Study Open Diagnostic Checklist

Category: IT Support

View project details

Eight diagnostic stages connect symptom intake, network-layer tests, printer checks, validation, documentation, and five clear escalation triggers.

New Workstation & User Setup

Practical IT Support Checklist

Windows Setup Drivers User Handover Documentation

Objective

Prepare a Windows workstation, validate essential functions, orient the user, and document handover.

Checks

Updates, drivers, approved applications, security, network, printer, folders, and backup location.

Method

Eight stages move from requirements and inspection through acceptance testing and user orientation.

Evidence boundary

No enterprise deployment, Active Directory, Intune, Group Policy, domain, or client claim.

View Workstation Setup Case Study Open Handover Checklist

Category: IT Support

View project details

The checklist demonstrates practical local workstation preparation, six acceptance areas, user handover, documentation, privacy safeguards, and escalation boundaries.

Sales Performance Dashboard

Excel Dashboard KPIs Reporting

Problem

Sales information needed to be summarized quickly for review and reporting.

Tools

Excel, charts, KPI cards, GitHub.

What I did

Built a dashboard structure with performance indicators and visual summaries.

Result

A dashboard that makes sales performance easier to understand and share.

Published evidence

4 accessible deliverables: case-study page, repository, PDF dashboard, and Excel workbook.

View Excel Sales Dashboard Case Study View Repository

Category: Data Analytics

View project details

This project demonstrates dashboard structure, KPI thinking, reporting layout, and professional project publishing through GitHub.

Personal Portfolio Website

HTML CSS JavaScript GitHub Pages

Preview screenshot of Pacifique Fashaho portfolio website

Problem

My skills, experience, certifications, and projects needed one professional online presence.

Tools

HTML, CSS, JavaScript, Git, GitHub Pages.

What I did

Built a responsive multi-page portfolio with animations, filters, dark mode, and SEO metadata.

Result

A maintainable professional portfolio that showcases my technical profile and work.

Measurable scope

34 validated public routes across English and French, 2 visual themes, 4 project filters, and 1 responsive codebase published with GitHub Pages.

Read the Case Study Visit Live Site View Repository

Category: Web

View project details

The portfolio includes structured navigation, dedicated project and certification pages, accessibility improvements, responsive layout, theme switching, project filtering, and professional metadata.

Data Cleaning & Reporting Case Study

SQL Excel Data Cleaning Insights

Preview image for Google Data Analytics case study practice

Problem

Raw data becomes valuable only when cleaned, analyzed, and communicated clearly.

Tools

SQL, Excel, Google Sheets, data cleaning workflow, visualization concepts.

What I did

Applied a structured workflow to profile, clean, validate, analyze, and communicate data.

Result

Created a transparent method for converting inconsistent records into a validated, report-ready structure.

Measurable scope

7 data-quality issue types, 6 analytics stages, and 6 validation checks documented in the detailed case study.

View Data Cleaning Case Study View Certificate Verify Credential

Category: Data Analytics

View project details

This representative practice case documents data profiling, cleaning rules, validation controls, analysis preparation, reporting outputs, and ethical limitations.

KoBoToolbox / ODK Field Data Support

KoBoToolbox ODK Tablets Validation

Preview image representing KoBoToolbox and ODK field data collection support

Problem

Field teams need dependable mobile data collection, device setup, connectivity support, and quality checks.

Tools

KoBoToolbox, ODK, tablets, Excel, Google Sheets, data validation.

What I did

Collected digital field data, configured mobile devices, supported field teams, and checked dataset quality.

Result

Cleaner field datasets and stronger technical continuity during data collection activities.

Documented scope

5 workflow areas covered: form use, mobile-device setup, field-team support, validation, and reporting preparation.

View Related Experience

Category: Field Data

View project details

This project is based on practical field data collection and technical support experience using mobile data collection tools.

Project Development Roadmap

I am continuing to improve this portfolio by adding deeper project documentation, screenshots, source files, and case studies.

More IT Support Documentation

Workflows, checklists, and troubleshooting examples

I will document practical workflows for workstation setup, printer support, networking, and user assistance.

Complementary Data Projects

Dashboards, cleaning workflows, and analytics cases

I plan to publish more data projects using Excel, SQL, Python, and dashboard screenshots.

Field Data Examples

KoBoToolbox, ODK, validation, and reporting

I will add safe, non-sensitive examples of field data collection and quality control workflows.

Web Improvements

Accessibility, performance, SEO, and maintainability

This portfolio itself is an active project where I improve layout, code quality, and user experience.

Interested in Working Together?

I can support organizations with workstation troubleshooting, user support, data cleaning, dashboards, reporting, and field data tools. I am open to remote and on-site opportunities.

Contact Me View GitHub

Technology Projects Across Support, Software & Data

Browse Projects

How Project Results Are Presented

Featured Project

AI-Assisted Data Quality & Reporting Workflow

Workstation Setup & Troubleshooting Workflow

All Projects

Network Connectivity & Shared Printer Troubleshooting

New Workstation & User Setup

Sales Performance Dashboard

Personal Portfolio Website

Data Cleaning & Reporting Case Study

KoBoToolbox / ODK Field Data Support

Project Development Roadmap

Interested in Working Together?