Verified professional learning

Verified learning across support, data, and development

Microsoft IT Support Specialist leads the professional credential hierarchy, followed by Google IT Support, IBM Generative AI Engineering, Google Data Analytics, and additional verified learning.

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PrimaryMicrosoft IT Support Specialist
VerifiedMicrosoft, Google, Coursera and Credly evidence
AppliedProjects and support guides

Primary credential · Independently verifiable

Microsoft IT Support Specialist Professional Certificate

Microsoft · Coursera · Completed September 8, 2026

First priority

Professional programme scope

Completed six-course professional programme covering computer fundamentals, secure networking, software and hardware support, data backup, cybersecurity and privacy, Microsoft 365, diagnostics, and troubleshooting.

Computer fundamentals
Secure networking
Hardware & software support
Data backup
Cybersecurity & privacy
Microsoft 365
Technical diagnostics

This is a Microsoft-issued Coursera Professional Certificate; it is not presented as a Microsoft role-based certification.

Applied evidenceIT support case study Practical support guides

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Introduction to Computers
Introduction to Secure Networking
Essential Aspects of Software, Hardware, and Data Backup
Cybersecurity and Privacy
The Microsoft 365 Ecosystem
Technical Diagnostics and Troubleshooting Techniques

Second-priority credential · Independently verifiable

Google IT Support Professional Certificate

Google · Coursera · Completed April 1, 2026

Second priority

Professional programme scope

Completed six-course professional programme covering computer hardware, operating systems, networking, system administration, IT security, troubleshooting, customer support, and professional service practices.

Hardware & peripherals
Operating systems
Computer networking
System administration
IT security
Troubleshooting & service

Applied evidenceIT support case study Practical support guides

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View the six completed courses

Technical Support FundamentalsCompleted December 24, 2025
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The Bits and Bytes of Computer NetworkingCompleted February 6, 2026
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Operating Systems and You: Becoming a Power UserCompleted March 9, 2026
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System Administration and IT Infrastructure ServicesCompleted March 18, 2026
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IT Security: Defense against the digital dark artsCompleted April 1, 2026
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Accelerate Your Job Search with AICompleted February 22, 2026
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Complementary analytical capability

Data & automation

Skills that strengthen reporting, structured investigation, and repetitive-task thinking

IBM Generative AI Engineering Professional Certificate

IBM · Coursera · Completed September 17, 2026

Generative AI engineering
Large language models
AI agents and applications

Professional programme covering the development, training, fine-tuning, deployment, and application of large language models, including AI agents and generative AI solutions.

Applied evidenceControlled AI workflow case study

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Google Data Analytics Professional Certificate

Google · Completed February 22, 2026

Data preparation
Analysis
Visualization

Supports evidence-based reporting and clearer communication of operational findings.

Applied evidenceSales Dashboard case study

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Python for Everybody

University of Michigan · Completed December 15, 2025

Python fundamentals
Web data
Databases

Completed five-course specialization in programming and applied data processing.

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Python for Data Science, AI & Development

IBM · Completed December 7, 2025

Applied Python
Data handling
Development basics

Introduces Python techniques used across data, AI, and development workflows.

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Additional verified learning

Workplace technology

Supporting training for professional documentation and user productivity

Microsoft 365 Fundamentals Specialization

Microsoft · Coursera · Completed September 22, 2026

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft 365 productivity

Completed three-course specialization covering professional documents, spreadsheets, presentations, collaboration, and productivity across Microsoft 365.

Verify specialization Verify Word course Verify Excel course Verify PowerPoint course

Transferable operational capability

Field & professional operations

Training in monitoring, reporting, coordination, and team support

Field Monitoring Agent

Académie Humanitaire · Completed November 3, 2025

Monitoring
Follow-up
Reporting

Strengthens accurate observation, structured follow-up, and field documentation.

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Human Resources Management in Humanitarian Context

Académie Humanitaire · Completed November 11, 2025

Team support
Coordination
HR fundamentals

Provides supporting knowledge for professional and humanitarian team environments.

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From verified learning to a support method

The primary credential connects directly to practical evidence in Windows troubleshooting, printer support, network checks, user communication, escalation, and documentation.

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