Pacifique Fashaho
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Professional profile

Pacifique Fashaho

Computer Science Professional
Data Analytics · Artificial Intelligence · IT Systems · Automation

I combine data, AI, IT systems, and automation to solve practical technology problems and improve digital operations. I clean and interpret data, prepare reports and dashboards, support users and computer systems, and improve workflows through practical programming and reviewed AI-assisted work.

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Portrait of Pacifique Fashaho
Professional capabilities

Four connected capabilities for practical digital operations

My work connects information, systems, users, and repeatable processes. Each capability below is linked to inspectable project or professional evidence, with advanced areas presented only within the scope demonstrated.

Analyze, validate, and communicate

Data Analytics

I clean and organize data, identify quality issues, interpret findings, and prepare reports, indicators, dashboards, and visualizations that support clearer decisions.

SQL Excel Google Sheets Data cleaningReportingDashboardsData visualization KoBoToolboxODK
  • Apply documented cleaning and validation rules to improve reliability.
  • Prepare reconciled summaries and reporting outputs with explicit assumptions and limits.
Project-backed evidence
Review the AI-assisted reporting workflow Review data cleaning and reporting

Scope: published SQL, dashboard, reporting, and controlled sample evidence; no advanced statistics or enterprise BI claim.

Apply AI with controls and human review

Artificial Intelligence

I use generative AI and large language models to support analysis, structure information, improve productivity, and assist repeatable workflows while validating outputs and retaining human responsibility for decisions.

Generative AILarge Language ModelsPrompt engineeringAI-assisted analysisAI productivity toolsAI workflow integrationStructured outputsHuman review
  • Design structured prompts and response contracts for a defined reporting task.
  • Validate AI-supported claims against deterministic metrics and reject unsupported output.
Implemented and verified workflow
Review controlled AI integration Inspect the sanitized evidence manifest

Scope: controlled AI assistance and human review; no autonomous decisions, model training, or production AI operations claim.

Support systems and users

IT Systems

I configure and troubleshoot Windows workstations, software, hardware, printers, connectivity, and shared resources while supporting users and documenting safe technical handoffs.

Windows Hardware Networking Software installation and configurationWorkstation setupUser supportTroubleshootingPrinters and shared resourcesIT documentation
  • Move from reported symptoms through diagnosis, safe intervention, verification, and user handoff.
  • Document checks and outcomes so support work is understandable and repeatable.
Representative workflow
Review workstation troubleshooting evidence Explore IT support guides

Scope: workstation, user, printer, shared-resource, and common-connectivity support; no enterprise administration claim.

Build, integrate, and automate

Automation & Programming

I use Python, APIs, JavaScript, HTML/CSS, and Git-based workflows to process data, automate reporting steps, integrate services, and build accessible responsive web interfaces around practical requirements.

PythonAPIsWorkflow automationData processingReporting automationJavaScriptHTML/CSSGitGitHubWeb Programming & UX
  • Build deterministic data-processing and reporting workflows with tests and reproducible outputs.
  • Design and maintain bilingual responsive interfaces with accessible interactions and release checks.
Implemented projects
Review workflow automation evidence Review web programming and UX evidence

Scope: front-end web development, scripting, integration, and tested workflows; no full-stack or enterprise systems claim.

Professional experience

Applied experience across systems, data, users, and digital operations

Practical roles and online volunteering combining IT troubleshooting, digital services, customer assistance, and reliable data workflows.

5 Roles and volunteering
2024–Present Verified timeline
Goma · Online Location and mode
UNDP Current volunteer assignment Online Volunteer · DRC Digital Code Awareness Campaign UNDP · through United Nations Volunteers (UNV) Online · DR Congo September 2026 – Present Digital CodePublic awarenessOnline volunteering
Verified assignment scope
  • Selected to support UNDP’s national campaign to raise awareness of the Digital Code in the Democratic Republic of the Congo.
Technical support desk with computer equipment Current role IT Support Technician & Digital Services Assistant Cybercafé & Printing Center SMITH Goma, DR Congo December 2025 – Present WindowsPrintersUser Support
Key responsibilities
  • Provide technical support for computers, printers, Internet access, and office applications.
  • Install, configure, and maintain Windows, drivers, antivirus tools, and productivity software.
  • Troubleshoot hardware, software, network, printing, and scanning issues.
  • Assist customers with digital documents, online services, printing, scanning, and file conversion.
CAAP Tujitegemee logo Field Data Enumerator & Technical Support CAAP TUJITEGEMEE, NGO Goma, DR Congo July 2025 – November 2025 KoBoToolboxODKField Support
Key responsibilities
  • Collected digital field data using KoBoToolbox and ODK.
  • Configured mobile devices and supported field teams during data collection.
  • Cleaned and validated collected data for completeness and accuracy.
  • Troubleshot connectivity and device issues in the field.
  • Supported supervisors with reporting and data-quality checks.
Computer workstation representing IT support work IT Support & Data Assistant HIGH TECH BUSINESS Goma, DR Congo March 2025 – July 2025 IT SupportExcelReporting
Key responsibilities
  • Installed and configured computers, printers, and business software.
  • Resolved hardware and software issues and supported daily technical operations.
  • Cleaned, organized, and analyzed data using Excel and Google Sheets.
  • Prepared reports and dashboards to support decision-making.
  • Supported digital-file, administrative-document, and data-record management.
Cybercafe computers representing IT support experience IT & Administrative Assistant Cybercafé KivuNet Goma, DR Congo June 2024 – April 2025 Customer SupportWindowsDigital Services
Key responsibilities
  • Provided daily IT support and customer service for computer users.
  • Installed, updated, and maintained Windows and other software.
  • Troubleshot Internet, printing, scanning, and workstation issues.
  • Assisted customers with online forms, email, and other digital services.
  • Supported administrative work, file organization, and document preparation.
Project evidence

Selected projects with inspectable methods and results

These records make the work visible: my contribution, the validation performed, and the boundary of each piece of evidence.

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Data · Automation · Controlled AI

AI-Assisted Data Quality & Reporting Workflow

Contribution: Python generation and validation, SQLite loading, deterministic reporting, and AI claim controls with human review.

Validation: deterministic fixtures, reconciliation, automated tests, release hashes, and sanitized evidence.

Synthetic portfolio scenario; no client deployment or autonomous AI decision-making claim.

Review the verified workflow
Data analytics

Data Cleaning & Reporting

Contribution: documented cleaning, validation, interpretation, and communication of a controlled sample.

Validation: reproducible sample, cleaning decisions, checks, and stated limits.

No enterprise BI delivery or advanced statistical-analysis claim.

Review the data evidence
IT systems

Workstation Setup & Troubleshooting

Contribution: intake, diagnosis, safe intervention, verification, documentation, and user handoff.

Validation: eight-stage decision trail and safe command references.

Workstation, user, printer, shared-resource, and common-connectivity support; no enterprise infrastructure ownership claim.

Review the IT support evidence
Specialized IT systems demonstration Open the IT Support Workbench Choose a scenario to see the steps I use to identify a problem, restore service, and confirm the result. Open interactive demonstration
Windows and software workflow ready Working state restored
  1. Issue reported
  2. Windows and application checks performed
  3. Root cause isolated
  4. Working state restored
Command referenceWindows integrity checks
sfc /scannow
DISM /Online /Cleanup-Image /ScanHealth

Use only on systems you are authorized to inspect. Review each command before running it.

View IT Support Case Study
Browse all project evidence
IT support knowledge and incident templatesBrowse the guidesOpen the templates
Web programming and UX

Bilingual Portfolio Platform

Contribution: bilingual architecture, accessible responsive UI, HTML/CSS, JavaScript, integration, performance, SEO, and Git.

Validation: desktop and exact-width mobile QA, accessibility markers, performance budgets, and link validation.

Front-end programming, UX, integration, and maintenance; no full-stack ownership claim.

Review the web and UX evidence
Organizational contribution

Practical technology support for better information and operations

Defined support, web, automation, and data work for individuals, small organizations, and teams that need a clear, maintainable solution.

Data quality, reporting, and field tools

Clean, validate, and present operational information

Practical support for turning raw operational and field data into reliable, understandable outputs with documented checks and a clear handoff.

Improve data quality Cleaning rules, completeness checks, validation, and traceable decisions
Prepare reporting outputs Excel, Google Sheets, SQL summaries, dashboards, and visualizations
Support field workflows KoBoToolbox, ODK, device preparation, and collection-quality checks
Document the result Methods, assumptions, validation performed, and reporting limits
IT systems and user support

Support workstations, users, and everyday technology

Set up and troubleshoot Windows workstations, software, printers, shared resources, and common connectivity, then document the resolution and handoff.

WindowsWorkstationsPrintersUser support
Automation, web, and reviewed AI

Improve defined workflows with practical programming

Use Python, APIs, JavaScript, HTML/CSS, Git, and controlled AI tools to reduce repetitive work, connect process steps, and build accessible interfaces.

Python / APIsHTML / CSS / JavaScriptGitReviewed AI

Have a defined operational need? Share the context, desired result, timeframe, and working arrangement so we can clarify the scope before work begins.

Discuss an organizational need
Verified credentials

Professional credentials supporting technical practice

Verified credentials complement the professional roles and project evidence shown above.

Primary professional credential

Microsoft IT Support Specialist Professional Certificate

Issuer
Microsoft, via Coursera
Status
Completed September 2026
Programme
Six courses

Six-course professional programme covering computer fundamentals, secure networking, hardware and software support, data backup, cybersecurity, Microsoft 365, diagnostics, and troubleshooting.

View certificate PDF
External verification: Coursera

Review all verified credentials

Education

Formal education

Formal education complements the professional experience, project work, and verified credentials presented above.

Expected April 2027

Bachelor of Science in Computer Science

Institution
University of the People
Format
Online
Expected completion
Expected April 2027
Supporting education

State Diploma in General Pedagogy — 2024

École d’Application du Cepromad — Goma

Professional contact

Discuss a role, project, or organizational need

Contact me about roles, projects, or collaborations involving data analysis and reporting, AI-enabled workflows, IT systems and user support, field-data operations, automation, or web programming and UX.

pacifiquefashaho04@gmail.com
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Professional links

Resume and professional profiles for recruiter review.
Resume
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LinkedIn
Connect / message
GitHub
Projects & code