Windows checks before contacting IT support
Eight reversible checks to protect open work, record useful symptoms, recognize stop conditions, and prepare an effective request—without administrator access.
Read the Windows guideIT support first, with software and data as complementary strengths
Pacifique Fashaho — IT Support Technician in Goma
IT Support · Software Development · Data Analytics
I help people keep technology working by troubleshooting Windows and devices, building practical digital tools, and organizing data into clear information.
Pacifique Fashaho
Technology Professional
Goma, DR Congo · Remote / On-site
- IT Support Systems, users & connectivity
- Software Development Web, Python & automation
- Data Analytics Cleaning, reporting & dashboards
Explore my support method
IT Support Workbench
Choose a scenario to see the steps I use to identify a problem, restore service, and confirm the result.
Windows and software workflow ready
Working state restored
- Issue reported
- Windows and application checks performed
- Root cause isolated
- Working state restored
Command referenceWindows integrity checks
sfc /scannow
DISM /Online /Cleanup-Image /ScanHealthUse only on systems you are authorized to inspect. Review each command before running it.
IT support knowledge
Browse all knowledge guides
Prepare a clearer, safer support request
Practical guidance for end users, paired with printable records that help technicians understand the issue without exposing passwords or unnecessary personal information.
What to do when a suspicious tech-support pop-up appears
Stop unsafe interaction, recognize warning signs, and respond safely if someone requests remote access, credentials, a security code, or payment.
Read the suspicious-contact guideWindows storage is full: safe checks before support
Confirm the affected drive, protect important files, review Windows cleanup recommendations, and know when to stop before deleting unfamiliar content.
Read the storage guideIncident and troubleshooting records
Use lightweight templates for incident intake, network and printer checks, workstation handover, and escalation notes.
Open the incident record
Technical capabilities
Three technical disciplines, connected by practical problem-solving
I support users and systems, build maintainable digital solutions, and turn structured data into useful reporting. Each capability below links to published evidence.
Support systems and people
IT Support & Troubleshooting
Practical assistance for systems, users, workstations, printers, and connectivity.
Windows
User Support
Hardware
Networking
Documentation
- Diagnose and configure Windows, hardware, printers, software, and connectivity
- Support users, validate restored service, and document clear handoffs
Representative workflow
Documents an eight-stage support method covering diagnosis, validation, and user handoff.
Build and automate
Software Development
Web interfaces, Python, and automation
PythonJavaScriptHTML / CSSGit & GitHubAutomation
- Build responsive, accessible web interfaces with bilingual content
- Use Python and scripts for data preparation and repeatable workflows
Implemented project
This deployed bilingual portfolio demonstrates responsive UI, accessibility, maintainable JavaScript, and release validation.
Analyze and communicate
Data Analytics
Cleaning, reporting, dashboards
Excel
SQL
Data Cleaning
Dashboards
KoBo / ODK
- Clean and organize spreadsheets for reliable reporting
- Prepare practical summaries, indicators, and dashboards
Learning case study
Shows documented cleaning decisions, validation checks, and reporting outputs using a reproducible sample dataset.
Evidence selector
Compare all projects
Start with the proof that answers your question
This is not another skills list. Choose what you need to verify—support reasoning, a shipped interface, or transparent data decisions—and inspect the corresponding deliverable.
Best for verifying · Support reasoning
Workstation Setup & Troubleshooting
Open this proof to evaluate how I move from an initial symptom to a safe, validated handoff.
- Decision trail: intake through verification
- Deliverable: documented eight-stage workflow
Best for verifying · Shipped interface
Bilingual Portfolio Platform
Open this proof to evaluate a maintained product across responsive UX, accessibility, performance, SEO, and releases.
- Decision trail: design system through deployment
- Deliverable: live bilingual web platform
Best for verifying · Analytical decisions
Data Cleaning & Reporting
Open this proof to evaluate how I document cleaning choices, validation checks, analysis, and reporting boundaries.
- Decision trail: raw sample to reliable output
- Deliverable: evidence-controlled learning case study
Education & verified learning
Qualifications supporting practical IT work
Current Computer Science studies and a completed professional IT Support programme provide academic foundations and job-relevant technical learning.
In progress
Bachelor of Science in Computer Science
Current study areas
Programming
Databases
Computer systems
Digital technologies
Problem solving
Data coursework
Supporting education
High School Diploma — General Pedagogy
École d’Application du Cepromad — Goma
Verify State Exam result
Featured professional credential
Browse all certifications
Primary IT credential
Primary IT credential
Google IT Support Professional Certificate
Six-course professional programme covering troubleshooting, networking, operating systems, system administration, IT security, and user support.
Professional background
Experience supporting users, systems, and field operations
Practical roles combining IT troubleshooting, digital services, customer assistance, and reliable data workflows.
4
Professional roles
2024–Present
Verified timeline
Goma, DR Congo
Work location
Current role
IT Support Technician & Digital Services Assistant
Cybercafé & Printing Center SMITH
WindowsPrintersUser Support
Key responsibilities
- Provide technical support for computers, printers, Internet access, and office applications.
- Install, configure, and maintain Windows, drivers, antivirus tools, and productivity software.
- Troubleshoot hardware, software, network, printing, and scanning issues.
- Assist customers with digital documents, online services, printing, scanning, and file conversion.
Field Data Enumerator & Technical Support
CAAP TUJITEGEMEE, NGO
KoBoToolboxODKField Support
Key responsibilities
- Collected digital field data using KoBoToolbox and ODK.
- Configured mobile devices and supported field teams during data collection.
- Cleaned and validated collected data for completeness and accuracy.
- Troubleshot connectivity and device issues in the field.
- Supported supervisors with reporting and data-quality checks.
IT Support & Data Assistant
HIGH TECH BUSINESS
IT SupportExcelReporting
Key responsibilities
- Installed and configured computers, printers, and business software.
- Resolved hardware and software issues and supported daily technical operations.
- Cleaned, organized, and analyzed data using Excel and Google Sheets.
- Prepared reports and dashboards to support decision-making.
- Supported digital-file, administrative-document, and data-record management.
IT & Administrative Assistant
Cybercafé KivuNet
Customer SupportWindowsDigital Services
Key responsibilities
- Provided daily IT support and customer service for computer users.
- Installed, updated, and maintained Windows and other software.
- Troubleshot Internet, printing, scanning, and workstation issues.
- Assisted customers with online forms, email, and other digital services.
- Supported administrative work, file organization, and document preparation.
How I contribute
Practical technology contributions across support, software, and data
I am open to roles, internships, and focused collaborations where I can solve practical problems within one discipline or across all three.
Multidisciplinary contribution
Technology work grounded in clear needs and verifiable outcomes
I can support users and systems, develop focused digital solutions, and improve how teams collect, validate, and use information.
Restore service
Windows, software, hardware, printers, and peripherals
Build digital solutions
Responsive interfaces, maintainable pages, and simple automation
Improve data workflows
Cleaning, validation, reporting, dashboards, and field tools
Communicate evidence
Documented decisions, validation, results, and practical handoff
Accessible Web & Workflow Development
Junior-level contribution to clear, responsive digital experiences and focused automation.
Data Quality, Reporting & Field Operations
Practical support for teams that need reliable collection, cleaning, validation, and reporting workflows.
Have a technology role, internship, project, or practical problem to discuss?
Discuss how I can contribute
Start a conversation
pacifiquefashaho04@gmail.com
Recruiter & Contact
Contact me about opportunities in IT Support, Software Development, Data Analytics, or multidisciplinary technology work.